Tag Archives: Ken Blanchard

LEADERSHIP-Rush Limbaugh, the Accountability Gap and the Edge of “Whatever!”

Rush Limbaugh said something crass. While a curious new step in his development, it was newsworthy despite past precedent. However, buried below the lead is how the aftermath struck another blow to the concept of leadership and our universal accountability … Continue reading

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I Was Wrong

Admit it, the title made you look. Good, because this isn’t a bait and switch blog post. I began writing a few months back and sought to identify subjects that spoke to marketing and communications. Now, I’m here to tell … Continue reading

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Lead with LUV

Ken Blanchard, the best selling leadership author and trainer, has emerged with a new book. Released in January, Lead with LUV looks at the concept of “love leadership” and reminds everyone that it has nothing to do with being soft. … Continue reading

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Are You (Customer) Experienced?

Taking care of your customer gets more attention this time of the year even though it’s a year round effort. The skill of coaching¬†customer experience¬†through all the platforms of engagement has never been more challenging or more important. Recently, I … Continue reading

Posted in Customer Experience, Marketing | Tagged , , , , , , , , , , , , , , | 3 Comments