Tag Archives: common sense

Stop Workshop Regret

All of us have attended workshops and conferences. We listen, take notes and vow to return home as conquering heroes. Soon, the continental-breakfast and afternoon-cookie fueled adrenaline fades. To paraphrase Frank Sinatra, workshop regrets…I’ve had a few. A local half-day … Continue reading

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Do What You Do

It was a strange combination of coincidences this past week. The categories of sports clichés, marketing and networking all collided. Those sensory experiences reminded me how a clear sense of goals and purpose are the basis for every choice you … Continue reading

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Are You (Customer) Experienced?

Taking care of your customer gets more attention this time of the year even though it’s a year round effort. The skill of coaching customer experience through all the platforms of engagement has never been more challenging or more important. Recently, I … Continue reading

Posted in Customer Experience, Marketing | Tagged , , , , , , , , , , , , , , | 3 Comments