Monthly Archives: September 2011

Our customer relationship status-it’s complicated

What a week in the online world. Do we have apps or do the apps have us? Perhaps the love-hate triangle of customer-vendor-content provider is the heart of this struggle. Nobody likes change as seen in Google, Facebook, Netflix, et. … Continue reading

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September 11, 2001-A Crossroads Of Communication

You will absorb many views regarding the 10th Anniversary of September 11th. Usually, I avoid blog posts regarding something everyone is writing about. However, my experience then of classic communication helped me connect with total strangers in a personal way. … Continue reading

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