Monthly Archives: September 2011

Our customer relationship status-it’s complicated

Posted on September 27, 2011 by

What a week in the online world. Do we have apps or do the apps have us? Perhaps the love-hate triangle of customer-vendor-content provider is the heart of this struggle. Nobody likes change as seen in Google, Facebook, Netflix, et. … Continue reading →

Posted in Advertising, Communications, Customer Experience, Marketing, Planning, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 2 Comments

September 11, 2001-A Crossroads Of Communication

Posted on September 7, 2011 by

You will absorb many views regarding the 10th Anniversary of September 11th. Usually, I avoid blog posts regarding something everyone is writing about. However, my experience then of classic communication helped me connect with total strangers in a personal way. … Continue reading →

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